Frequently Asked Questions
Everything you need to know about shopping with Genuine.
What is the 'Genuine' quality guarantee?
Every piece in our collection is crafted from ethically sourced, high-quality materials. We conduct rigorous quality checks to ensure your apparel meets our standards for durability and comfort.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic customers via our online portal.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.